Frequently Asked Questions
Everything you need to know about your TideWe® gear and orders.
How do I determine the correct size for waders and boots?
We provide a detailed size chart on every product page. We recommend measuring your chest, waist, and inseam, then comparing them to our guide. If you are between sizes, we generally suggest sizing up for better mobility and layering.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package ships.
Are TideWe® products covered by a warranty?
Yes, we stand behind our quality. TideWe® offers a one-year warranty against manufacturing defects in materials and workmanship. Please contact our support team with your order number and photos of the issue to start a claim.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unworn condition with original packaging. If you need a different size or style, you can initiate an exchange through our online returns portal.
How should I clean and maintain my waterproof gear?
To extend the life of your gear, rinse off dirt and saltwater with fresh water after each use. Air dry completely away from direct sunlight or heat sources. Store your waders hanging up rather than folded to prevent creases and leaks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna for eligible orders.